Refund policy

If you are not satisfied with the quality of the goods delivered and want to return or exchange them, or if the goods delivered are incomplete or not the ones you ordered, please contact us by email at info@aromavitality.eu or by phone at +37065287404.

In the Aromavitality online store, goods can be exchanged or returned after agreeing on the pickup time and place. For the goods you wish to return or exchange, you must choose a self-service parcel delivery provider (e.g., parcel lockers). All costs related to the return or exchange of goods are borne by the buyer.

According to the provisions of the Civil Code of the Republic of Lithuania, the following quality goods cannot be exchanged or returned: • Perishable goods or goods with a short shelf life; • Packaged goods that have been unpacked after delivery and cannot be returned due to health or hygiene reasons.

Non-perishable goods or quality goods, where the form, size, color, model, or completeness is unsatisfactory, can be exchanged or returned in accordance with the Civil Code of the Republic of Lithuania and other applicable laws of the Republic of Lithuania.

If you are not satisfied with the quality of the delivered perishable goods, which include food products and beverages with a short shelf life, including those that must be stored in the refrigerator according to the manufacturer’s specified temperature regime, you must contact us no later than 72 hours after the goods have been delivered. When submitting a complaint about poor product quality, a photo of the defective product must be provided. If you contact us after the specified period and/or fail to provide a photo of the product, we have the right not to consider your complaint.

Quality goods that are being returned or exchanged must be undamaged, with the original appearance intact (labels not removed or damaged, protective films not torn, etc.), with their consumable properties not altered, and they must not have been used. The product must be returned in its original packaging, in the same set as it was received by the buyer, and the purchase document along with any other product accessories must be provided. If the product is not fully complete, damaged, in poor condition, or improperly packaged, we have the right to refuse to accept the product, exchange it, or refund the money paid by the buyer.

According to Article 6.3591 of the Civil Code, regarding the risk of loss or damage of goods, when the seller ships goods to the buyer, the risk of loss or damage passes to the buyer when the buyer or their designated person, excluding the carrier, accepts the goods. If the goods are handed over to a carrier chosen by the buyer, and the seller did not offer such delivery, the risk in this case passes to the buyer when the goods are handed over to the carrier.

Money for returned, undelivered, or defective goods will be refunded to your bank account from which the payment was made, no later than 5 working days from the submission of the complaint. If the payment was made in cash, you must provide the bank account number.