Privacy policy

DATA CONTROLLER:

MB Aromavitalitys, address S. Stanevičiaus g. 18-20, LT-07124 Vilnius, phone +37065287404. If you have any questions related to personal data processing on this website, please send an email to info@aromavitality.eu.

We value and cherish our relationships with our customers, which is why we aim to provide you with the most detailed, consistent, and clear information about the processing of your personal data.

We do not regulate the security of links to third-party websites placed on this site. We recommend that you review the privacy policies of those websites you visit and assess the security of your personal data when connecting via public wireless internet (Wi-Fi), using public access computers, or failing to protect your electronic devices with passwords.

These Privacy Terms are governed by the EU personal data protection regulation and the laws of the Republic of Lithuania. Any disputes regarding these terms will be resolved through negotiation. If an agreement cannot be reached, the disputes will be resolved in accordance with the EU personal data protection regulation and the laws of the Republic of Lithuania.

YOUR CONSENT

By agreeing to this Privacy Policy, you consent to your personal data being used to fulfill your orders. When using our services, we would like to inform you that your personal data will be shared with third parties who are our service providers, such as debt recovery agencies, legal service offices, marketing specialists, internet providers, telephone service providers, server providers, companies performing server maintenance, and other business entities related to our activities.

We obtain your consent to process personal data directly from you when you use our website, ask us questions in various forms, fill out forms, participate in contests, register on our website, submit photos, order our services or subscriptions, or confirm the use of cookies.

In the order registration form, you must provide complete, accurate, and truthful information about yourself. If you provide incorrect, false, or misleading information, we have the right to cancel your registration or limit your ability to use the online store. If your data changes, please update it promptly.

If you do not agree with the processing of your personal data, please contact us via email at info@aromavitality.eu and state your questions related to the data we process about you. After receiving your request, we will review your questions and respond within 30 calendar days.

COLLECTED DATA AND METHODS OF COLLECTION

We collect data about our customers through:

• Telemarketing and registration forms,
• When you purchase our products or order/receive services,
• When you provide your data online or by other means,
• Publicly available sources.

Data that may be collected for subscription purposes:

• Name, surname,
• Address,
• Phone number,
• Email address.

Additional data that may be collected to better serve you and respond to your inquiries:

• IP address,
• Browsing history.

The customer’s name, surname, email address, and phone number are processed for direct marketing purposes.

USE OF PERSONAL INFORMATION

We use your personal data for the following purposes:

• Providing you with personalized services,
• Processing orders, registrations, inquiries, and contracts,
• Sending you information about our services (if you agree to receive such information),
• Contacting you regarding any issues arising during the service delivery process.

We also use aggregated personal data (so that specific user name, surname, or title cannot be identified) for:

• Creating customer profiles,
• Conducting website audits.

Your personal data will not be provided to third parties under any circumstances, except in the following cases:

• If you have given consent for the disclosure of your personal data,
• To law enforcement agencies in accordance with the procedure established by the laws of the Republic of Lithuania.

DIRECT MARKETING

Your provided email address or phone number will be used for direct marketing purposes if you allow us to send you relevant offers.

We process your personal data for direct marketing purposes only after receiving your explicit consent for such actions. By ticking the "I want to receive news" box, you agree that your personal data provided to us will be processed for direct marketing purposes to inform you about our services, special offers, discounts, etc.

For direct marketing purposes, we will process data such as your name, surname, residential address, email address, phone number, date of birth, purchase history, when consent for direct marketing was obtained, and when consent was revoked/expired.

You have the right to opt-out of receiving direct marketing messages at any time by contacting us via email at info@aromavitality.eu or clicking the active "Unsubscribe" link in the newsletter.

Non-personal data related to your purchased goods may be used for statistical purposes. This type of statistical data collection will not directly or indirectly identify your personal identity.

Direct marketing is carried out only for individuals who are at least 16 years of age.

DATA RETENTION PERIODS

We have the right to process your personal data as long as necessary if your provided data was (i) used in illegal activities, (ii) suspected of identity theft or other violations, for which law enforcement agencies are or will conduct investigations, (iii) if we have received complaints about the relevant customer or observed violations of the Terms by that customer, or (iv) for other legitimate purposes for storing personal data. These data will be destroyed upon receiving lawful instructions from law enforcement or other authorized authorities.

YOUR RIGHTS IN THE FIELD OF PERSONAL DATA

We respect and responsibly handle your rights, so we would like to remind you of them:

• You can find out which of your personal data we have. You can do so by submitting a written request to info@aromavitality.eu;
• You can receive a copy of your personal data if these data do not require special processing. If the provision of your personal data requires processing, we will provide you with this data in an aggregated form;
• You can request that your personal data be updated, corrected, deleted, or destroyed;
• You can request that we restrict or suspend the processing of your personal data;
• You can withdraw your consent for us to process your personal data. Your withdrawal will not affect data processing that occurred prior to the withdrawal;
• You can file a complaint regarding the processing of your data with the competent personal data protection authority.

In all cases when we receive requests that align with your rights, we have the right to ask you to complete a verified request form, and then we will respond to your inquiries within 30 calendar days.

COOKIE POLICY

Cookies are elements of information transferred from the website to your computer's hard drive. These are small information files that allow websites to store and retrieve information about the user's browsing habits.

Most websites use cookies as they are one of the many tools to tailor online content to users' needs. Cookies allow websites to provide services tailored to users’ needs (for example, remembering login details, keeping purchases in the shopping cart, or showing only content relevant to a specific user).

Many browsers are set to automatically accept cookies. Cookies do not allow access to or enable copying of terminal device data storage devices such as a hard drive. Users can block cookies by changing their browser settings, but this may reduce the functionality of the pages and is not recommended. Users can also delete cookies from their browser at any time. If you need more information about cookies, visit http://www.allaboutcookies.org or http://www.aboutcookies.org, where you will find detailed, independent information on how to disable cookies through browser settings and how to delete cookies already on your computer. To delete cookies from your mobile phone, you will need to read the phone's user manual.

The cookies used on this website do not violate the privacy of users. For example, cookies are used for evaluation and research purposes to determine the type and scope of website use. Cookies can also be used in marketing, based on user lists and remarketing. The purpose of such marketing is to provide information about relevant services to users who have previously visited the website.

This website uses Google Analytics, a web analysis service provided by Google, Inc. (hereinafter - Google). Google Analytics also uses cookies. The information created by the cookie about your use of the website (including your IP address) is transmitted and stored on Google servers in the United States. Google will use this information to evaluate how you use the website, compile website activity reports, and provide other services related to website activity and internet usage. Google may also transfer this information to third parties when required by law or when such third parties process the information on Google's behalf. Google will not associate your IP address with other data held by Google. To opt-out of having Google Analytics track your browsing, visit http://tools.google.com/dlpage/gaoptout.